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Digital Customer Experience Strategies Summit

  • Topic:
  • Date:
    September 23-24, 2014
  • Event host:
  • Venue:
    New York, United States
  • Speakers:
    Sejal Sura-Director, Global Consulting
  • Session Summary:

    Session Summary:

    Data is the life-blood of customer experience. Strategize on how you empower an organization to create a culture to measure, test and learn to drive an omnichannel experience.

    • Create an Analytics Center of Excellence
    • Integrate disparate data sources to connect brand touch points across the consumer journey
    • Utilize insights and business rules to deliver personalized experiences in real-time

    Leverage data analytics to create holistic CX programs that drive results.

    Expert Talk:


  • Sejal Sura

    Director, Global Consulting